HORRIBLE experience with this place. DO NOT go here if you have the chance to go somewhere else. BEWARE!! I went to this place off a recommendation of a family member and I am going to tell them to beware as well... try not to come here anymore. They charged me SEVENTY-SIX DOLLARS for an oil change.
The first time I called them they hung up on me. The second time I called them the lady answering was extremely rude, so I was already a bit wary. They also did not give me a quote during the call before simply hanging up on me. Since my family member had recommended them I decided to go in store anyway.
I went in the next day and the lady there was nice - kudos to her for being a sweetheart. Talking to her was the only nice experience out of this whole ordeal. When I asked why it was so much they said that they were also doing a free car inspection. I was like okay. I don't mind having my car inspected, it can add a few dollars to the total price. Then I asked how long it would take. They said around 45 minutes because I had made an appointment.
ONE HOUR AND A HALF goes by, where I am waiting inside the building since I don't have another car, now mind you that is DOUBLE the time they had told me, and I finally went up to the guy in the front and asked if they are done with my car?? And he was like oh yeah. I didn't work on your car. If I hadn't gone up they probably would have let me sit there for hours and hours!!! Didn't even apologize for the extra 45 minute wait. And what happened to the "free car inspection"? I got absolutely NO paperwork or ANY mention of it!! Then he had the audacity to ask me to tip them?? Disgusting.
I will absolutely NEVER come back here again and I will tell my family members not to come here either. Need to find a new place to go. You can get an oil change for much much cheaper if you look around a little bit and you will find MUCH better customer service too.
All USA
HORRIBLE experience with this place. DO NOT go here if you have the chance to go somewhere else. BEWARE!! I went to this place off a recommendation of a family member and I am going to tell them to beware as well... try not to come here anymore. They charged me SEVENTY-SIX DOLLARS for an oil change. The first time I called them they hung up on me. The second time I called them the lady answering was extremely rude, so I was already a bit wary. They also did not give me a quote during the call before simply hanging up on me. Since my family member had recommended them I decided to go in store anyway. I went in the next day and the lady there was nice - kudos to her for being a sweetheart. Talking to her was the only nice experience out of this whole ordeal. When I asked why it was so much they said that they were also doing a free car inspection. I was like okay. I don't mind having my car inspected, it can add a few dollars to the total price. Then I asked how long it would take. They said around 45 minutes because I had made an appointment. ONE HOUR AND A HALF goes by, where I am waiting inside the building since I don't have another car, now mind you that is DOUBLE the time they had told me, and I finally went up to the guy in the front and asked if they are done with my car?? And he was like oh yeah. I didn't work on your car. If I hadn't gone up they probably would have let me sit there for hours and hours!!! Didn't even apologize for the extra 45 minute wait. And what happened to the "free car inspection"? I got absolutely NO paperwork or ANY mention of it!! Then he had the audacity to ask me to tip them?? Disgusting. I will absolutely NEVER come back here again and I will tell my family members not to come here either. Need to find a new place to go. You can get an oil change for much much cheaper if you look around a little bit and you will find MUCH better customer service too.