The Walk In Clinic

I generally don't give negative reviews because I understand the detriment they can cause to thriving companies BUT this is necessary! Sometimes, the ONLY way companies learn to address issues that are problematic to intelligent customers - and those who have the potential to generate increased business, is to see it in print! In all fairness, the office visit was pleasant...the gentleman who checked me in was kind and the nurse that drew my blood seemed experienced (though shaky). The problem came several days later when trying to get my results. To begin with, my file was created under a name that I DID NOT FILL OUT ON MY APPLICATION! And, the person who answered the phone had the nerve to take an attitude with me because of it...NEWS FLASH...I didn't create the record! After given the expectation that the results would be available within three days, when I called on the sixth day, and they weren't available, I managed to hide my disappointment but was completely shocked when the person on the phone told me 'NO WE CAN't CALL YOU BACK WHEN THE RESULTS COME IN BECAUSE WE ARE WAY TO BUSY TO CALL YOU, WHAT YOU THINKING".....she went on to say 'IF YOU WANT THEM THAT BAD, YOU CAN CALL US BACK'...when I asked for the office manager, she rudely told me they don't have one. My response, 'well, you certainly need one because your customer service is deplorable'. I waited several hours and called back to find out if my lab results were back, lady with the same voice answered and told put me on a 20 minute hold. I hung up and called back ONLY to get the QUEEN of RUDE once more...guess what...REPEAT of the MORNING CONVERSATION! HERE'S a tip WALK IN CLINIC... HIRE CAPABLE CUSTOMER FRIENDLY STAFF!!! TOO BAD I CAN'T GIVE LESS THAN HALF A STAR