T-Mobile

(Review is for rep's customer service only--can't speak for the actual cellular service or billing yet)...Long story short: came in after getting the last straw from Sprint across the street. Wanted to get my husband's T-Mobile number back and reactivate his service after Sprint had horribly botched adding his line to my 10-year Sprint account. We were both fired up because Sprint messed up my account and husband had no service, keeping me on the phone for hours with customer service to get it fixed, they assured me it was fixed, went in to the store and of course, IT WAS NOT FIXED--so, we saw T-Mobile across the street. It was 30 minutes til closing but rep Truly acted like she had all day to help us. She patiently gave my husband his options and we were about to make a deal when I got the idea to move my Sprint service over because I was impressed with her professionalism and attitude and had nothing binding me to Sprint. She then patiently gave us our new options and literally broke several details down to us clearly and would not move on until I was clear. T-Mobile was actually about $15 more than Sprint per month for what we wanted but we chose to go with them because of the customer service we received from Truly. She kept it real and we trusted her. She and her manager stayed late to complete our sale and worked together to activate our phones with NO complaints or passive-aggressive actions one sometimes gets when customers come in late. Time will tell if I am happy with the service and billing and coverage, but for now, the service from this rep was A+ and it was nice to stick it to a company that didn't care I had been their customer for 10 years.

The Customer service was awful the sales reps were constantly going to the back or talk on there phones. Provided misinformation about phone prices and deactived phones before transferring data.