Horrible customer service. Thought I would give the new location a try. I think it got worse since they relocated and hired all new staff. They said that I needed to call a number to get my number on a new plan. I was on the phone for at least an hour to find out the manager in the store was able to do this the entire time. Raul, the manager, is the one that said I had to call the number. In the middle of helping me he started talking to my mom trying to sell her on a bundle plan. You would think after saying NO numerous times he would drop it. Raul kept on my moms case and would not let go. When he finally realized she was not going to sign up he abruptly got up and started helping someone else. I was not sure if he was even finished with what I went there for. HORRIBLE place of business. I would highly recommend going to the Monroe location. They are always great to work with.
All USA
Horrible customer service. Thought I would give the new location a try. I think it got worse since they relocated and hired all new staff. They said that I needed to call a number to get my number on a new plan. I was on the phone for at least an hour to find out the manager in the store was able to do this the entire time. Raul, the manager, is the one that said I had to call the number. In the middle of helping me he started talking to my mom trying to sell her on a bundle plan. You would think after saying NO numerous times he would drop it. Raul kept on my moms case and would not let go. When he finally realized she was not going to sign up he abruptly got up and started helping someone else. I was not sure if he was even finished with what I went there for. HORRIBLE place of business. I would highly recommend going to the Monroe location. They are always great to work with.