We had a pipe burst and flood our house. The immediate water-mitigation team who came out to remove the water and start drying our house were fine. They were communicative, friendly, and professional.
But for as good as the immediate response team was, the repair team that came after was the polar opposite. Every single step of that process was miserable. From the two weeks it took to give us a correct quote, to the fact they missed every deadline they set themselves. What their project manger predicted would be a two-week repair job dragged on for 2 and a half months. Two and half months in which our home remained an unusable disaster.
Having to fight with them every day just to get them to do the work, being constantly told to expect one thing, only for it to never happen (and that's when we were told anything at all) was a frustrating, hellish trial.
And you want to know the best part? Two months after they finally finish and we paid them, we then discover that they just straight up lied about a big chunk of the work. They told us (and charged us) for putting in new insulation in the repaired section of the ceiling. Guess what we saw when we went up into the attic two months later. A huge bare spot! They just flat out lied about it.
Do not use this company. Just don't. They are the absolute worst. Even months after we finally finish with them we are still being haunted and filled with regrets for ever hiring them.
All USA
We had a pipe burst and flood our house. The immediate water-mitigation team who came out to remove the water and start drying our house were fine. They were communicative, friendly, and professional. But for as good as the immediate response team was, the repair team that came after was the polar opposite. Every single step of that process was miserable. From the two weeks it took to give us a correct quote, to the fact they missed every deadline they set themselves. What their project manger predicted would be a two-week repair job dragged on for 2 and a half months. Two and half months in which our home remained an unusable disaster. Having to fight with them every day just to get them to do the work, being constantly told to expect one thing, only for it to never happen (and that's when we were told anything at all) was a frustrating, hellish trial. And you want to know the best part? Two months after they finally finish and we paid them, we then discover that they just straight up lied about a big chunk of the work. They told us (and charged us) for putting in new insulation in the repaired section of the ceiling. Guess what we saw when we went up into the attic two months later. A huge bare spot! They just flat out lied about it. Do not use this company. Just don't. They are the absolute worst. Even months after we finally finish with them we are still being haunted and filled with regrets for ever hiring them.