Visited a few days ago. Waited at least 5 minutes to be waited on, even though there was no one in line and 2 workers at counter looked at me and just kept stocking the shelves, etc., ignoring me. One even looked at me, said "hello", then turned her back on me and continued to put bread on a shelf. When I was finally waited on by a young man, who had also ignored me, I ordered a bagel with butter on it. He asked me if I wanted it toasted, and I said "yes". After getting in my car with the bagel in a sack, I pulled the bagel out to eat it, but it had no butter on it. This guy gave me butter packets, but he toasted the bagel. I have never been to a bagel shop where I ordered butter on a bagel and was given butter packets instead of the butter actually being spread no the bagel. Most Paneras are a class act, with very good service, this one is the exception to the rule!
All USA
Visited a few days ago. Waited at least 5 minutes to be waited on, even though there was no one in line and 2 workers at counter looked at me and just kept stocking the shelves, etc., ignoring me. One even looked at me, said "hello", then turned her back on me and continued to put bread on a shelf. When I was finally waited on by a young man, who had also ignored me, I ordered a bagel with butter on it. He asked me if I wanted it toasted, and I said "yes". After getting in my car with the bagel in a sack, I pulled the bagel out to eat it, but it had no butter on it. This guy gave me butter packets, but he toasted the bagel. I have never been to a bagel shop where I ordered butter on a bagel and was given butter packets instead of the butter actually being spread no the bagel. Most Paneras are a class act, with very good service, this one is the exception to the rule!