Northbridge Dental: Galperin Elvira DDS

Terrible experience. I called as a new patient and asked to book an appointment for a routine cleaning. After I was given a day and time and took off of work, I show up to the office expecting my cleaning appointment as agreed per our phone conversation. Once I am called back, after waiting for 30 mins, I find out the office had another patients file, not mine. Once we finally got that sorted, I was asked if I were a new patient and why was I in today. I was then told that I would not be receiving a cleaning today but rather an evaluation and no services would be rendered. Why can I not be evaluated prior to a cleaning I wondered. I gave the office a choice, either perform my cleaning today or I would leave, which they were quick to tell me that I could leave because it's "office policy" - I'm guessing it's so they can bill the insurance for two visits, which I did not need. I do not feel it necessary to take two days off of work just to get a cleaning, especially as a new patient. Concluding 2016, I had just spent more than $50,000 for periodontal, cosmetic and endodontic care from Dr. Colin Richman and the bothers Goldstein, which I may suggest running your office with more courtesy, respect for people's time and professionalism. The Doctor's at this practice may be great, but I'll never know as I didn't make it past the office staff. I will not be returning to this practice again. I hope you will rethink your office policies and respect your patients time. ------ In response to your response, I booked a cleaning and evaluation the very next day and in one appointment, with a different local dentist. You can make excuses all you want but I did not, and no one needs to make two visits for service which there is no reason it cannot be completed in one. We are talking about a cleaning and evaluation, not something more complex. Don't worry about my periodontal care, I have a specialist who handles that for me. I have notified my insurance company about your fraudulent billing practices. Please stop wasting patients time with multiple visits when very clearly it is not necessary.