I recently visited this location on May 2nd, 2017 and had the worst experience ever. I received a fill in with gel polish. Once getting to the car the polish had already started messing up. I know you're thinking how does gel polish mess up that quick? These were my same thoughts. I went back in to get them fixed. Once I got home anything that pressed against my nails caused the polish to still mess up.I could not return the next day since I had a scheduled appointment elsewhere after work. When I did return on the following Thursday the nail tech "Sun" started to repair my nails. However, in the middle of her repairing my nails she asked if I had time to return the next day because her scheduled appointment had arrived. I told her no since it was already a hassle having to return, and the next day was my graduation day! She then moved me to a different nail tech to finish my nails. That was very unprofessional for her to ask if I could return AGAIN for a THIRD time to fix something that was clearly their fault, and then push me off to a different nail tech! I come to this nail salon all the time and have never experienced what I did that day. Needless to say they can't handle getting busy or a small rush (that's when service gets crappy).Also, it hasn't even been two weeks yet since the repair and the gel polish is already chipping. I am very dissatisfied and will not be returning!! They have lost a loyal customer, and I'm sure will lose more if they don't step up with customer service.
All USA
I recently visited this location on May 2nd, 2017 and had the worst experience ever. I received a fill in with gel polish. Once getting to the car the polish had already started messing up. I know you're thinking how does gel polish mess up that quick? These were my same thoughts. I went back in to get them fixed. Once I got home anything that pressed against my nails caused the polish to still mess up.I could not return the next day since I had a scheduled appointment elsewhere after work. When I did return on the following Thursday the nail tech "Sun" started to repair my nails. However, in the middle of her repairing my nails she asked if I had time to return the next day because her scheduled appointment had arrived. I told her no since it was already a hassle having to return, and the next day was my graduation day! She then moved me to a different nail tech to finish my nails. That was very unprofessional for her to ask if I could return AGAIN for a THIRD time to fix something that was clearly their fault, and then push me off to a different nail tech! I come to this nail salon all the time and have never experienced what I did that day. Needless to say they can't handle getting busy or a small rush (that's when service gets crappy).Also, it hasn't even been two weeks yet since the repair and the gel polish is already chipping. I am very dissatisfied and will not be returning!! They have lost a loyal customer, and I'm sure will lose more if they don't step up with customer service.