Poor customer service! I came in to have a broken stud repaired, not a complicated job, and after an hour long wait on my first visit (with a two year old in tow) they decide to tell me the part they ordered from down the road is out of stock and won't be available until hours later. So we reschedule. The next appointment (again with my two year old), we wait an hour again only to find they have the wrong part. The manager had zero sympathy for my situation and basically said, "stuff like this happens, it's the parts store's fault." Although they finished the repair at that visit, he wasn't apologetic about what happened. Good customer service is taking ownership of problems, and making your customers feel like they are being taken care of. Didn't get that vibe here.
All USA
Poor customer service! I came in to have a broken stud repaired, not a complicated job, and after an hour long wait on my first visit (with a two year old in tow) they decide to tell me the part they ordered from down the road is out of stock and won't be available until hours later. So we reschedule. The next appointment (again with my two year old), we wait an hour again only to find they have the wrong part. The manager had zero sympathy for my situation and basically said, "stuff like this happens, it's the parts store's fault." Although they finished the repair at that visit, he wasn't apologetic about what happened. Good customer service is taking ownership of problems, and making your customers feel like they are being taken care of. Didn't get that vibe here.