I'm never one to complain or write a bad review, but I was quite disappointed with my experience with Lace Alterations after first reading all the wonderful reviews. When I called, I spoke to a lady who told me to bring my bridesmaid's dress in right away to avoid a rush fee since the wedding I was in was 2 weeks away. I came ten minutes later. After the dress was already pinned and put away they calculated the cost for me, which came to $115 + tax...for a simple hem ($65), a rush fee ($25), and to take up the shoulder straps a few millimeters ($25). I had sticker shock since I have never paid so much for a hem in my life (even the bridesmaids I was with paid way less for their dresses). They wouldn't waive the rush fee (even though they told me if I brought it in that day I could avoid a rush fee), so I told them to not worry about the shoulder straps - leaving me at $90. The seamstress (Pat) is a contract worker so she takes the dresses home with her to sew and brings back to the alteration shop. When I needed to pick up my dress, I had to drive an hour south to Pat's home to pick up my dress since she wasn't going to be in the shop until after the wedding. Having payed a rush fee, I would expect better customer service. When I picked up my dress, the hem was still too long. Pat was very nice to re-hem it for me, but I did have to wait. Pat was very nice but the company needs to focus on customer service. I am very disappointed with my experience and will definitely choose somewhere else to go with any dresses or bridal needs in the future.
All USA
I'm never one to complain or write a bad review, but I was quite disappointed with my experience with Lace Alterations after first reading all the wonderful reviews. When I called, I spoke to a lady who told me to bring my bridesmaid's dress in right away to avoid a rush fee since the wedding I was in was 2 weeks away. I came ten minutes later. After the dress was already pinned and put away they calculated the cost for me, which came to $115 + tax...for a simple hem ($65), a rush fee ($25), and to take up the shoulder straps a few millimeters ($25). I had sticker shock since I have never paid so much for a hem in my life (even the bridesmaids I was with paid way less for their dresses). They wouldn't waive the rush fee (even though they told me if I brought it in that day I could avoid a rush fee), so I told them to not worry about the shoulder straps - leaving me at $90. The seamstress (Pat) is a contract worker so she takes the dresses home with her to sew and brings back to the alteration shop. When I needed to pick up my dress, I had to drive an hour south to Pat's home to pick up my dress since she wasn't going to be in the shop until after the wedding. Having payed a rush fee, I would expect better customer service. When I picked up my dress, the hem was still too long. Pat was very nice to re-hem it for me, but I did have to wait. Pat was very nice but the company needs to focus on customer service. I am very disappointed with my experience and will definitely choose somewhere else to go with any dresses or bridal needs in the future.