Six months ago I went in and bought a bed set, a dining room table with four chairs and a couch set. I paid for their next-day service where the guys come out to deliver and put the furniture together. The dining room chairs were loose from the beginning, but I continued to tighten them. The slats on the bed were loose after a month. Today the middle price of my bed slid down. Having enough of fixing furniture that I paid for less than six months ago, I walked into the Marietta location and talked to Yvonne. When I first told her she looked panicked and walked into the office where she called someone, I'm guessing a manager. She comes back to tell me there is nothing they can do because no one has ever complained about their furniture falling apart, and that there is only a three day warranty. 3 DAYS!!!! Who has a three day warranty?!! This is not something I was told in the beginning. That would've been a red flag. So I asked what they could do and she said nothing. I asked if there was someone else I could talk to and she said "Why they will tell you the same thing."
I spent over $1000 in this store in cash and I can't get my furniture worked on, replaced or even a discount on a different product. There was no offers of anything. She even had the nerve to ask if I took care of my furniture. There is no way that this place has never had a complaint before.
Trust me stay away from there. The furniture is cheap and will not last. Spend a little more on something that will last. I guess I got what I spent. I will NEVER recommend this place to anyone.
All USA
Six months ago I went in and bought a bed set, a dining room table with four chairs and a couch set. I paid for their next-day service where the guys come out to deliver and put the furniture together. The dining room chairs were loose from the beginning, but I continued to tighten them. The slats on the bed were loose after a month. Today the middle price of my bed slid down. Having enough of fixing furniture that I paid for less than six months ago, I walked into the Marietta location and talked to Yvonne. When I first told her she looked panicked and walked into the office where she called someone, I'm guessing a manager. She comes back to tell me there is nothing they can do because no one has ever complained about their furniture falling apart, and that there is only a three day warranty. 3 DAYS!!!! Who has a three day warranty?!! This is not something I was told in the beginning. That would've been a red flag. So I asked what they could do and she said nothing. I asked if there was someone else I could talk to and she said "Why they will tell you the same thing." I spent over $1000 in this store in cash and I can't get my furniture worked on, replaced or even a discount on a different product. There was no offers of anything. She even had the nerve to ask if I took care of my furniture. There is no way that this place has never had a complaint before. Trust me stay away from there. The furniture is cheap and will not last. Spend a little more on something that will last. I guess I got what I spent. I will NEVER recommend this place to anyone.