I have been coming to this doctor office since my early 20’s. At first i was seeing Dr Nguyen as my primary.. I actually enjoyed coming for doctor visit because they made me feel like they once cared. Over the years, it seemed the office started to deteriorated and the visits started to get more distance and the staff seemed to get more rude. Then they started hiring people that could not speak clear English. I could not understand them as they spoke and it was frustrating. Then everytime i came to visit, copay & billing would always change. Test results were never called. The results would lags for days to weeks. It was just so many bad things happening. For the last year i gave hope that maybe it was just me and i was overthinking everything. But last month i either sprain or fractured my ankle. I waited almost 2 weeks to see my doctor because i already had an appt coming up and didn’t want to come again, the newest doctor prescribed me some pain meds for my ankle and sent me to get an X-ray done. When i got the X-ray done the technician told me that my dr should receive it within 2 day. I did it on a Sunday so i called Tuesday, they told me they didn’t receive it yet. Thursday i called and they said they received it but i would have to wait til the doctor reviews it which would take another 2-3 days and when they do review it they will call me. I waited another week with no phone call so i finally called the following Thursday, which was a week since i last spoke to the doctors office. I left a msg with them and they finally called back. This time the lady i spoke to said that they never received my X-rays. I told her that was kind of funny bc the week prior the lady told me they DID receive and would have to wait for Dr Ha to review it. She said she would give me a call back so she could look in to my files and see what happened. They never called me back. This has truly got to me and i have been debating to switch my primary doctor and now i feel like this will be my best option. I need a doctor that’s going to care for me and wanting the best health for me. And help provide the best care they can give me without all the hassles.
All USA
I have been coming to this doctor office since my early 20’s. At first i was seeing Dr Nguyen as my primary.. I actually enjoyed coming for doctor visit because they made me feel like they once cared. Over the years, it seemed the office started to deteriorated and the visits started to get more distance and the staff seemed to get more rude. Then they started hiring people that could not speak clear English. I could not understand them as they spoke and it was frustrating. Then everytime i came to visit, copay & billing would always change. Test results were never called. The results would lags for days to weeks. It was just so many bad things happening. For the last year i gave hope that maybe it was just me and i was overthinking everything. But last month i either sprain or fractured my ankle. I waited almost 2 weeks to see my doctor because i already had an appt coming up and didn’t want to come again, the newest doctor prescribed me some pain meds for my ankle and sent me to get an X-ray done. When i got the X-ray done the technician told me that my dr should receive it within 2 day. I did it on a Sunday so i called Tuesday, they told me they didn’t receive it yet. Thursday i called and they said they received it but i would have to wait til the doctor reviews it which would take another 2-3 days and when they do review it they will call me. I waited another week with no phone call so i finally called the following Thursday, which was a week since i last spoke to the doctors office. I left a msg with them and they finally called back. This time the lady i spoke to said that they never received my X-rays. I told her that was kind of funny bc the week prior the lady told me they DID receive and would have to wait for Dr Ha to review it. She said she would give me a call back so she could look in to my files and see what happened. They never called me back. This has truly got to me and i have been debating to switch my primary doctor and now i feel like this will be my best option. I need a doctor that’s going to care for me and wanting the best health for me. And help provide the best care they can give me without all the hassles.