Dr. Rene Latoni, MD

This review is not a reflection on Dr. Latoni, but of some staff members that work in his office. The bottom line - money & time ultimately wasted on my part for not asking to speak directly to office manager during first exp. with their staff. An employee didn't know the right measurements to handle a situation so instead of reaching out their supervisor, the employee told me they were unable to do anything about it. This caused me to spend unnecessary time communicating with all parties involved to resolve the issue myself - the office, my pharmacy, my insurance company. I had to contact the office manager and she ADMITTED this is a training issue on the employee's part -- that's great that you can identify where the ball was dropped but the management team here needs to restructure and re-evaluate their hiring decisions-- Do you understand you are NOT working in a retail store or a restaurant? You are dealing with the well beings and health of individuals and families. If your employees do not have the emotional intelligence/soft skills to perform the job correctly - DON'T HIRE THEM. I inquired about a reimbursement for $20.00 on 2nd visit within a week of initial visit regarding this issue and I was told, "That is our policy and unfortunately we can't refund any amount" WOW-- so the patient really feels no value here. You are not thinking holistically- my family and I have being seeing Dr. Latoni for 10+ years and you can't empathize to the cost of $20? Ridiculous.

I love the doctor, but some of the staff is making me think that I need to find a new provider. I am so upset with the staff at this medical office - to make a long story short, my mom and I are both taking the same medication and we started our treatment at the same time. We needed to come in for follow up blood work prior to seeing the doctor - why pay to see him when there's nothing he can recommend or do until AFTER the blood work. The nurse refused to do the blood work because the doctor had not spoken to my mom about a lab test from November 2014, but my mom was given medication for her health ailment, despite never having this formal meeting. So, the nurse, in her wisdom wanted to have Dr. Latoni meet with my mom before doing the blood work even though he had already placed her on medication with refills and asked to see her after a few months to see if the medication is working. In other words, she wanted my mom and the insurance company to pay for a doctor's consult which was baseless! All in all, if you want someone who understands the needs of the patient and can make a logical decision for your health and well being, I would be skeptical of becoming a patient at this office. If you are healthy and rarely need to see the doctor, this place is good, because the doctor is great. My reservation is with the quality of the staff, which is sub-par from my experience.