the manager and stuff.....names/// Brittani Bowie..//..kathry Stovall ..//// if you don't like doing right by your customer than don't work in customer service!!!! This was the worst car rental experience, I called Avis to reserve and paid for my car and also told them the location I was close to, is the mall of GA. When I arrived in a taxi. the car was not available and they refuse to transport the vehicle from Lawrenceville and told me if I wanted a car than I have to go to pick it up. they did not have drivers to bring me the car, after I said I will take the driver back. they still did not bring ma a car but they offered my a 15 passage van , when I needed a 4 passage vehicle........ I was not able to travel on time, so i walked out and said that I will return the next day when they have car. today I called and they told me to come in and pick up a car from the mall location. I got there and they telling me that I need to have my personal credit pulled. this was not told to me when I called, or when they run my credit card. never did they tell me this the day before.....I had put a lot to get my credit up and not looking to have person run a soft credit....they is no soft credit,,, a credit inquiry is an inquiry period.......So they have taken two days of my time without even being able to return my cash back to my credit card. they said it takes 5 to 7 business days to return my cash...... you may be a big organization but 1 customer at a time makes you who you are..
All USA
the manager and stuff.....names/// Brittani Bowie..//..kathry Stovall ..//// if you don't like doing right by your customer than don't work in customer service!!!! This was the worst car rental experience, I called Avis to reserve and paid for my car and also told them the location I was close to, is the mall of GA. When I arrived in a taxi. the car was not available and they refuse to transport the vehicle from Lawrenceville and told me if I wanted a car than I have to go to pick it up. they did not have drivers to bring me the car, after I said I will take the driver back. they still did not bring ma a car but they offered my a 15 passage van , when I needed a 4 passage vehicle........ I was not able to travel on time, so i walked out and said that I will return the next day when they have car. today I called and they told me to come in and pick up a car from the mall location. I got there and they telling me that I need to have my personal credit pulled. this was not told to me when I called, or when they run my credit card. never did they tell me this the day before.....I had put a lot to get my credit up and not looking to have person run a soft credit....they is no soft credit,,, a credit inquiry is an inquiry period.......So they have taken two days of my time without even being able to return my cash back to my credit card. they said it takes 5 to 7 business days to return my cash...... you may be a big organization but 1 customer at a time makes you who you are..