Dealing with this store is complete chaos! No one can even figure prices without talking to a manager (who is never there) and each quote was different depending on the salesperson I talked to. Each time I went in or called, I had to deal with someone new. I was FINALLY given a price that was acceptable and told that the furniture would be delivered on the following Monday. I was told to call around 10 a.m. to confirm a delivery time. The manager answered and told me my paperwork had been shredded and that there was no way I could get the furniture today (Monday) even though I took off work to be there Of course neither salesperson I had dealt with previously was there today. The manager was going to call and find out what was going on. Irregardless, I still can't get my furniture on the date promised. There is a complete lack of communication at this location. I wanted a sofa and ottoman. I was told I would have to buy a loveseat too, which I didn't need. Oddly, the sofa and ottoman were USED but the loveseat was NEW so obviously the set had bee split up in the past. I HIGHLY recommend going through another store if possible. There is a complete lack of communication and an extreme lack of professionalism. There is no consistency in service. They set up deliveries and then when you plan your day around it, then tell you they can't deliver to you that day. I am highly upset and frustrated because this was a Mother's Day gift and my mom had her heart set on it. I am out a day of work and now they want me to take tomorrow off to take delivery (assuming they don't lie to me again!) There was no understanding even though the mistake was theirs. WARNING
: Do business elsewhere!
5
Oct 06, 2018
Stephanie Lassiter
I absolutely love this store. Ask for Megan!! She knew what she was doing. She was very knowledgeable about the products she was showing me. Love my Samsung GiGa!!!
Dealing with this store is complete chaos! No one can even figure prices without talking to a manager (who is never there) and each quote was different depending on the salesperson I talked to. Each time I went in or called, I had to deal with someone new. I was FINALLY given a price that was acceptable and told that the furniture would be delivered on the following Monday. I was told to call around 10 a.m. to confirm a delivery time. The manager answered and told me my paperwork had been shredded and that there was no way I could get the furniture today (Monday) even though I took off work to be there Of course neither salesperson I had dealt with previously was there today. The manager was going to call and find out what was going on. Irregardless, I still can't get my furniture on the date promised. There is a complete lack of communication at this location. I wanted a sofa and ottoman. I was told I would have to buy a loveseat too, which I didn't need. Oddly, the sofa and ottoman were USED but the loveseat was NEW so obviously the set had bee split up in the past. I HIGHLY recommend going through another store if possible. There is a complete lack of communication and an extreme lack of professionalism. There is no consistency in service. They set up deliveries and then when you plan your day around it, then tell you they can't deliver to you that day. I am highly upset and frustrated because this was a Mother's Day gift and my mom had her heart set on it. I am out a day of work and now they want me to take tomorrow off to take delivery (assuming they don't lie to me again!) There was no understanding even though the mistake was theirs. WARNING : Do business elsewhere!